Privacy Policy

Uncord Technologies Private Limited (“Uncord”, “we”, “us”) is a company registered in India, at 101, Corporate Arena, Sitaram Patkar Road, Goregaon West, Mumbai - 400104. We manufacture XPON fiber routers and Ethernet routers. For anything relating to your personal data, contact us at sales@uncord.in.

When you submit the enquiry form, we receive the details you type into it:

• Your name and email address.
• Your mobile number, if you choose to provide it. This field is optional.
• The type of enquiry and the model you are interested in.
• The message you write to us.

If you join the mesh waiting list, we receive only the email address you enter. Our web server also records ordinary technical information such as IP address, browser type and the pages requested, which is standard for any website and is used to keep the service running and secure.

This website does not use advertising cookies, and does not run third-party analytics or tracking scripts.

The Uncord app is a self-care app for hardware you own. You add an Uncord router, see a dashboard of how it is running, and change settings such as the Wi-Fi name and password, parental controls and schedules. To do that it handles:

• Account details: the email address or mobile number you register with, and a password.
• Router identifiers: the model, serial number, MAC address and firmware version of each router you add, so we can link it to your account and offer the right settings and updates.
• Network status and settings: whether the router is online, its Wi-Fi network names, the Wi-Fi password you set, and the devices connected to it, including the names and MAC addresses those devices report.
• Parental control settings: the rules, device groupings and time schedules you create.
• Diagnostics: crash and performance data that helps us fix faults in the app.

Your Wi-Fi password and parental control rules are settings you ask us to apply to your router. We use them to configure your device and to restore your settings if you reinstall the app. We do not use them for any other purpose.

Android requires location permission before an app can scan for nearby Wi-Fi networks. Where that permission is requested it is used only to complete router setup, never to track you. To confirmConfirm the exact permissions the released build requests.

To confirmConfirm whether an account is mandatory or whether a router can also be managed locally, and whether the app sends push notifications.

• To reply to your enquiry and recommend a suitable model.
• To provide product support and process warranty requests.
• To show your router's status in the app and apply the settings you change there.
• To deliver firmware updates and security fixes to your router.
• To keep our services secure and to meet our legal obligations.

We do not sell your personal data. We do not use your enquiry details to send marketing unrelated to your request without your consent.

We share personal data only with service providers who help us operate, such as our email, hosting and customer support providers, and only to the extent needed. We may disclose data where the law requires it. The specific processors used by the app must be listed here: To confirmcloud hosting, analytics, crash reporting and push providers.

Enquiry and support records are kept for as long as needed to answer you and to meet our legal and accounting obligations. Retention periods for app account and device data: To confirmspecify per data category.

Under the Digital Personal Data Protection Act, 2023, you may ask us to give you access to your personal data, correct or complete it, erase it, or withdraw a consent you previously gave. You may also nominate someone to exercise these rights on your behalf. To make a request, write to sales@uncord.in.

If you are not satisfied with our response you may escalate to our Grievance Officer: To confirmname, designation, email and postal address of the Grievance Officer.

Our products and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

We take reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Both app stores require a way for users to request deletion of their account and associated data. Describe that route here, including any in-app path and a web link: To confirmdeletion request method and what is deleted versus retained.

We may update this policy as our products change. We will revise the date at the top of this page, and where the change is significant we will make it clear on the app or the website.